• Improved effectiveness of internal communication
  • Solution-focused communication culture established
  • Increased mutual understanding
  • Internal communication procedures developed
  • Culture of positive thinking
  • Skills to
    • Know your desired communication’s result
    • Establish deep rapport with your communication partner
    • Truly listen and understand the other person
    • Get precise information from your partner
    • Deliver your message so that it is really understood by the other party
    • Provide positive and negative feedback
    • Efficiently overcome resistance and objections
    • Think in terms of desired results instead of problems or blame
    • Make effective requests and agreements