Program Results:

  • Improved effectiveness of internal communication
  • Solution-focused communication culture established
  • Increased mutual understanding
  • Internal communication procedures developed
  • Culture of positive thinking
  • Skills to
    • Know your desired communication results
    • Establish deep rapport with your communication partner
    • Truly listen and understand the other person
    • Get precise information from your partner
    • Deliver your message so that it is really understood by the other party
    • Provide positive and negative feedback
    • Efficiently overcome resistance and objections
    • Think in desired results instead of problems or blame
    • Make effective requests and agreements

Duration: 3 days

Work Methods

Participants participate in 6 years of MERKIS experience that is specifically targeted at improving their communication both inside the team and with the outside world. In each theory-segment the trainer teaches one or two communication skills that participants use as team members in playing the game. The trainer, by observing their behaviour, acquires immediate knowledge of what participants have actually learned and can quickly change his/her teaching accordingly.

In the game, scenario specific communication problems occur that can be solved only with the help of the learned skills. At the start of each game "year", participants set specific personal communication goals and the MERKIS system supports them in reaching them. Also trainers, peers and third party feedback is targeted towards communication and thus participants can improve their performance on a year-to-year basis.

Program Contents

  • Communication objectives.  Elements of efficient goals – direction, motivation and evidence. Setting objectives for other people. Setting objectives in a team.
  • Outcome frame thinking versus problem frame thinking. Assessment of your thinking patterns.  
  • Personal communication. Communication between colleagues, mutual communication between boss and subordinate, communication with people outside the organization. Internal conflicts, their handling,  conflict prevention.
  • Inter-departmental communication. Understanding business and importance of other company’s departments. Developing solution- focused communication. Building effective communication culture. Efficient information circulation at the company. 
  • Relationship skills. How to make a positive first impression. How to make others listen to you and respect you. Rapport. How to apply language, body language and eye-contact to improve relations. Techniques to enhance your personal communication skills. How to lead your conversation partner’s attention. 
  • Resistance – opposition of communication partner to your brilliant ideas. How to identify resistance and how to reduce it. Action model in cases of resistance. 
  • How to get precise information and deliver it properly. Collecting facts and delivering them as opposed to interpretations. How to avoid distortion of   information. Structure of efficient communication.  
  • Going beyond the limits set by ourselves. What is limiting language? Model to challenge limiting beliefs.
  • Effective requests and agreements as communication tools. Structure of effective requests. Language patterns used in effective requests. Responding to requests.